Whatever Computes’ Bandwidth

and Disk Usage

What is meant by "unlimited disk space and data transfer"?

There are no set limits on the disk space or data transfer (bandwidth) that we provide in plans marked "unlimited". We don't believe you should be constrained by arbitrary quotas on disk space, bandwidth, or even e-mail. We want you to have the resources you need to build a great online presence.

Still, we do need to be sure that we're providing all of our customers with optimum service. As such, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth related to the normal operation of a personal or small business Web site. Our unlimited storage plans are not set to store massive quantities of data for any us but by the website subscribed.

While it is rare, we may need to put constraints on accounts that are adversely affecting other customers or otherwise utilizing or abusing resources beyond what would be expected of a personal or small/medium-business Web site.

What will happen to accounts that don't comply with the Terms of Service or go beyond normal usage?

Through our NOC (Network Operations Center), we maintain a variety of human and automated controls to monitor customer and server activity. If the NOC identifies an account that is not in compliance with our Terms or that has the potential to negatively impact the performance of our systems, we may need to temporarily suspend that account. Of course, we will notify the administrative contact for the account and work with that customer to resolve the issue as quickly as possible.

The most common situations involve customers who use their accounts for storage of files—particularly multimedia files—that are not linked off of their Web sites. One thing to remember is that Whatever Computes does provide the disk space and bandwidth required to operate a personal or small business Web site. Our services may not be used to store or archive electronic files that are not available through the Web site. We do have such storage if you do require storage capacity

What is "Normal" usage?

Normal usage means that you operate a personal or small/medium-business Web site that utilizes resources in a manner similar to most of our other customers. For example, the system requirements of large corporations are not equal to those of small businesses and their resource requirements would not be considered normal for our architecture. Another example would be the storage of large numbers of video or audio files that may be associated with a Web site, but require more resources to support than a normal personal or business Web site would.

Why are the normal usage guidelines in place?

Because Whatever Computes offers hosting through a shared environment, each site has the ability to impact the performance of thousands of other sites. While our pooled architecture minimizes this risk in comparison to the more common single-server design, we do occasionally experience disruptions that result from customer activity. This is an unusual occurrence, but one which we manage carefully to protect our users from service degradations. Still, we want our customers to understand that there are guidelines in place before they purchase our services.

June 2009